How to use TravelKey

Wetu's updated version of our app, TravelKey, makes it possible for your travellers to access their Wetu Digital itinerary and any travel documentation linked to it, from their mobile device. TravelKey ideal for during your clients travels as it shows all the rich content from their Wetu Itinerary, all the documents you have attached, as well as all contact information and locations for the included service providers. 

The Mobile Code that is needed to give clients access to itineraries on TravelKey is only available on the Enterprise Package.

In this article:

Getting the TravelKey App Code

When creating a Personal Itinerary for your clients, Wetu will autogenerate an App Code and App Link for the TravelKey App. In order to access this, your itinerary will need dates added, ensuring that the correct itinerary and destination information will display. By default, the 6-digit App Code will be visible and by selecting the drop-down arrow, the App Link will show. The App Link will automatically direct the traveller to download the app and give them instant access to their specific itinerary. 

Note: The TravelKey App Code is not automatically included in any other outputs. You need to specifically supply it to your client to provide access to their itinerary on TravelKey. 

Downloading & Updating the App

TravelKey App Link: 
The App Link provides a direct link to either the Google Play or Apple App Store, depending on your mobile operating system. This link has to be accessed via the mobile phone that you wish to use when accessing the TravelKey app. Once in the relevant Store, select download, and open TravelKey when prompted to do so. This will open your itinerary without the need to add your App Code. 

Manual Download
TravelKey can be downloaded by directly searching "TravelKey" in either Google Play or Apple App Store. Alternately, scan the relevant QR code below. 

Keep up to date with the latest updates and bug fixes, by ensuring you have the latest version of the app installed on your device. 

You can update your app within the Google Play Store or Apple App Store by searching for the TravelKey App and selecting the 'Update' button. Alternatively, you can scan either of the QR codes below to check for updates. 

Google Play Store Apple App Store

Logging in

TravelKey will open on a login page. Wetu does not automatically send the App Code or App Link to the traveller, you will need to send this to them directly. This is to ensure that no supplier details and direct contacts are given to the traveller accidently. Enter the App Code for the relevant itinerary and select 'Log in'. 

The Personal Itinerary will then download and open on the Overview Page. 

The first time you open the itinerary on the app, it may take a little longer to open, while it downloads all of the information. This is dependent on your Mobile/Wi-Fi signal strength.

The Home Screen

Entering the itinerary will take you to the Home Page. From here you are able to access your Introduction or select the various Day Cards to access your daily itinerary details. 

The navigation bar has a shortcut to contact details as well as a menu to open all the details regarding the trip.

Daily Information

The Day Cards will have the same groupings as the Digital Itinerary. Each section will show all events and, when selected, will open further information including booking references, contact details, and client-specific information.

Selecting the Location Icon will prompt a pop-up to select your preferred map app if you have more than one on your phone. This will default for the current itinerary open. You can also pre-set your preferred map app within Settings.

The Location Icon will divert you to either a point on the map or will auto-fill the start and end locations for a route.

Map apps currently supported via the app: Google Maps, Apple Maps, and Waze Maps. 

Note: The route is chosen by the selected map app and is not pre-populated in Wetu. 

Custom directions that have been loaded in Wetu or on the itinerary can be viewed by opening the Menu, selecting Directions and selecting the relevant route. 

When you enter a Day Card, you are able to swipe left and right across the screen for each day, or easily jump to any day within the day itinerary by selecting the day from the day slider above. 

Each Day Card grouped "by Day" will display the current weather conditions for that destination if the accommodation is at a fixed location. This will update on a daily basis when connected to mobile data or Wi-Fi.

At the bottom right of the screen is the  Menu Option.

Home: Home Screen with the Introduction and Day Cards, containing Daily Information

Overview: Overview Page which opens after logging in

Destinations: Destination Cards containing information on all destinations linked to accommodations or added in the day planner

Accommodation: Accommodation Cards list all booked accommodation. 

Travel Information: Country Cards show the country descriptions as well as all of the information sections like Currency, Climate and Transport

Transport: All travel arrangements will display here and include references, contact details, times etc. For Transfers and Self Drives, selecting the card will open the full details of the trip with a start and end location. By selecting that map, that location will open on your preferred map app. By selecting the Locations Icon, the route will open on your preferred map app with the start and end locations predefined. 

Directions: All written directions for self-drive routes will display. This will display Customised Routes as well as the Google routes preselected in the itinerary builder. 

Documents: All Documents uploaded to the Itinerary will be available here. The documents are only available with Internet access. It is suggested to download the documents prior to travel to ensure you have access. 

Contacts:  All contact details for the trip will display here. The top information will be of the agent who booked the trip, followed by any contact details manually added to the itinerary. Below will be a list of all service providers or locations with available contact details and location pins. You can make use of the Search Icon to easily search for any contact details needed. 

TravelKey Options

The options are available at the bottom of The Menu. 

Change Itinerary: Navigate back to the login page to add a new Mobile Code and open a new itinerary

Refresh Itinerary: Should any changes be made to the itinerary, refresh the itinerary for them to display on TravelKey

Settings: Toggle to activate Dark Mode, set you temperature preference, and select your preferred map app. 

Share your Trip: Share your itinerary with friends and family. Your default sharing options will display. This will share the Digital Version of your trip for viewing on a mobile or PC. 

Offline Functionality 

TravelKey has been designed to have basic functionality while not connected to mobile data or Wi-Fi. You will need to be connected to mobile data or Wi-Fi when opening the itinerary for the first time, this will download the itinerary and it will then be available offline. 

Important to note:

  • Any updates made to the itinerary after that will not reflect until the traveller re-connects to mobile data or Wi-Fi and refreshes the itinerary again
  • When you select 'Change Itinerary' to load a new itinerary, the first itinerary will no longer be available. Please make sure you you have the original mobile code on-hand before confirming to logout of the existing itinerary. 
  • Documents are not available for download when offline. They need to be downloaded while on mobile data or Wi-Fi in order to be available when offline

TravelKey in Different Languages

TravelKey is available in the same language as the Digital Itinerary. Should you wish to change the language, this needs to be done by the agent in the itinerary builder. Once you have updated the language in the Itinerary Builder, refresh the itinerary in TravelKey. The framework will translate into the desired language.

Note: Any custom text you have added to the itinerary (like day notes, or expert tips) will not be translated. Instead, you will need to add translations for these yourself in the Itinerary Builder, and then refresh the itinerary in TravelKey.
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