How to use TravelKey as a Traveller

Wetu's App, TravelKey, makes it possible for you to access your Wetu Digital itinerary and any travel documentation linked to it, from your mobile device. TravelKey is ideal for while travelling, as you can access details about all the places your are visiting, destinations and the county you are exploring! When downloaded, the details will still be available offline and you will have quick access to contact details of all the service providers in your trip.

If you have any queries regarding your itinerary and TravelKey, please speak to the agent you have booked your holiday with. They will have all the relevant information and will be able to assist you.

In this article:

Downloading & Updating the App

TravelKey App Link: 

The App Link provides a direct link to either the Google Play or Apple App Store, depending on your mobile operating system. This App Link has to be accessed via the mobile phone that you wish to use when accessing the TravelKey app. Once in the relevant Store, select download, and open TravelKey when prompted to do so. This will open your itinerary without the need to add your App Code. 


TravelKey can be downloaded by directly searching "TravelKey" in either Google Play or Apple App Store. Alternately, scan the relevant QR code below.


Keep up to date with the latest updates and bug fixes, by ensuring you have the latest version of the app installed on your device. 

You can update your app within the Google Play Store or Apple App Store by searching for the TravelKey App and selecting the 'Update' button. Alternatively, you can scan either of the QR codes below to check for updates. 

Google Play Store Apple App Store

TravelKey will open on a  login page. Enter your TravelKey App Code supplied to you by your booking agent and select 'Log in'. 

Your Personal Itinerary will then download and open on the  Overview Page.

The first time you open the itinerary on the app, it may take a little longer to open, while it downloads all your itineraries details. This is dependent on your Mobile network/Wi-Fi signal strength.

The Home Screen

Entering the itinerary will take you to the  Home Page. From here you are able to access your Introduction or select the various Day Cards to access your daily itinerary details. 

The  navigation bar has a shortcut to contact details as well as a menu to open all the details regarding your trip.

Daily Information

Each Day Card will show all the events included on the day as well as links to further information including booking references, contact details, and traveller-specific information.

Selecting the  Location Icon will prompt a pop-up to select your preferred map app (Google Maps, Apple Maps etc.) if you have more than one on your phone.  Once selected this will become the default map app for your current itinerary. You can also pre-set your preferred map app within Settings.

The  Location Icon will divert you to either a point on the map or will auto-fill the start and end locations for a route.

Map apps currently supported via the app: Google Maps, Apple Maps, and Waze Maps. 

Note: The route is generated by the selected map app and is not pre-populated.   Custom directions that have been loaded in Wetu or on the itinerary can be viewed by opening the  Menu, selecting  Directions and selecting the relevant route. 

When you enter a  Day Card, you are able to swipe left and right across the screen for each day, or easily jump to any day within the day itinerary by selecting the day from the day slider above. 

Each  Day Card grouped "by Day" will display the current weather conditions for that destination if the accommodation is at a fixed location. This will update on a daily basis when connected to mobile data or Wi-Fi.

The Menu

At the bottom right of the screen is the  Menu Option. 

Home: Home Screen with the Introduction and Day Cards, containing Daily Information

Overview: An Overview Page which opens after logging into your itinerary

Destinations: Destination Cards containing information on all the destinations linked to the accommodations for your trip.

Accommodations: Accommodation Cards list all booked accommodation. 

Travel Information: Information about the country/ countries you are visiting on your trip. This provides details on electricity, cuisine, climate, transport, dress code and more on the country which you are visiting. Tap the country name to read more.

Transport: All travel arrangements will display here and include references, contact details, times etc. For Transfers and Self Drives, selecting the card will open the full details of the trip with a start and end locations. By selecting the map, the location will open on your preferred map app. By selecting the Locations Icon the route will open on your preferred map app with the start and end locations predefined.

Directions: All directions for self-drive routes will display.

Documents: All Documents are available here. The documents are only available to download with Internet access. It is suggested to download all documents prior to travel to ensure you have access to them.

Contacts:  All contact details for your agent and the service providers included in your trip will display here. You can make use of the Search Icon to easily search for any contact details needed. 

Offline Functionality 

TravelKey has been designed to have basic functionality while not connected to mobile data or Wi-Fi. You will need to be connected to mobile data or Wi-Fi when opening the itinerary for the first time, this will download the itinerary and make available to view offline.

Important to note:

  • When you select 'Change Itinerary' to load a new itinerary, the first itinerary will no longer be available. Please make sure you you have your original mobile code before confirming to logout of your existing itinerary. 
  • Documents are not available for download when offline. They need to be downloaded while on mobile data or Wi-Fi to be available when offline

TravelKey Options

The following options are available at the bottom of The Menu.

Change Itinerary: Navigate back to the login page to add a new Mobile Code and open a new itinerary. This will log you out of your current itinerary. Please ensure you have your Mobile Code available for your new itinerary.

Refresh Itinerary: Should any changes be made to your trip by your Agent, refresh the itinerary for the changes to display on TravelKey.

Settings: Toggle to activate Dark Mode, set you temperature preference, and select your preferred map app. 

Share your Trip: Share your itinerary with friends and family. Your default sharing options will display. This will share a browser (Google Chrome, Firefox etc.) link to your itinerary for viewing on a mobile or PC.

TravelKey in Different Languages

Should you wish to change the language, this needs to be changed by your agent. Once your Agent has updated the language for your itinerary, you can refresh the itinerary in TravelKey, to view your itinerary in the new language

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