Users: How to Reset or Change my Password

In this article, we will be guiding you through the process of how to manage your password by either Resetting it or changing it. We will also highlight some best practices on how to create a password.

This function is available for all Operator Packages

How to Get Started

To update your password you will either need to have access to your user profile via your 'Admin' Portal or you can select the 'Personal Details' button from your dashboard.

Note: The Admin button will only appear on your dashboard if you have administrator permissions

How to Change my Password

Working in the Admin portal under the 'Users' tab, you will need to select the user you wish to change and click on 'Edit'.

Once you have entered the User Details tab, scroll to the bottom of the page and select the ‘Change Password’

A pop-up window will appear where you can create a new password and click on 'Change Password' to apply the change.

Once you have created that password and selected ‘Change Password’ the pop-up window will close. Select the ‘Update’ button to save and update the new password.

Forgot Password: How to Reset

To reset your password you can click on Password Reset (wetu.com) link. Once you have selected the link you will be redirected to the reset password screen.

Note: Ensure that when you are resetting your password, you use the email address registered to the user profile.

General Password Tips

These are some of the most common password-creation tips to keep in mind when updating your password.

Create Unique Passwords
Never use personal information such as your name, birthday, username, or email address. Rather use passwords that consist of mixed characters that are harder to crack.

Password Managers
Use reputable password managers. These tools help generate strong, unique passwords for each account and securely store them.

Beware of Phishing
Exercise caution and don't share your passwords via email or on suspicious websites and verify the authenticity of links before entering login credentials.

Regularly update your password
Promptly address any potential vulnerabilities by updating passwords or taking necessary security measures

Create a Strong Password
Use a combination of uppercase letters, lowercase letters, numbers, and symbols.